Reineke Reitsma

Vice President, Research Director, Market Insights serving Market Insights PROFESSIONALS

Reineke serves Market Insights Professionals and leads a team that helps these professionals understand the changes happening in the market insights industry and how they should adapt their research agendas, research methodologies, and team structure to continue to be successful. Prior to this position, Reineke spent six years at Forrester managing all quantitative research operations for Forrester in Europe and Asia, including the Consumer Technographics® and UK Internet User Monitor studies and writing quantitative research about the effect of technology on consumer behavior. Before that she was an analyst at Forrester for four years, focusing primarily on retail and media topics.


Previous Work Experience

Reineke comes to Forrester from Intres, a retail-service organization. Intres manages a group of retail chains like Intersport and Livera in the Benelux countries. At Intres, Reineke advised the board of directors on business expansions and supported senior management with strategic decisions. Specializing in quantitative research, she used this knowledge to develop and introduce an electronic management information system at Intres.

Prior to Intres, Reineke worked for five years as a senior research executive at Market Response, a market research company in the Netherlands. At Market Response, she set up and coordinated research activities in Europe and Asia. Her focus there was on continuous and international research as well as on consulting. Reineke worked during this period for clients like Akzo, British American Tobacco, Mars/Effem, and Sara Lee.


Education

Reineke is a graduate in social geography of the University of Groningen, Netherlands.

Reineke Reitsma's Research

  • For Market Insights Professionals

    Report: The Digital Affluent: A Demographic Overview

    Online affluent consumers in North America, defined as individuals with at least $1 million in investable assets, show unique behaviors with regards to their finances. Although Seniors overall h...

    • Downloads: 5
  • For Market Insights Professionals

    Report: Understanding China: The Opportunities And Challenges

    For many companies, China offers both an opportunity and a threat. Its size, its history, its political situation, and the attitudes of its consumers present a series of challenges for companies...

    • Downloads: 12
  • For Market Insights Professionals

    Report: Case Study: Philips Uses eLearning To Communicate The Benefits Of Net Promoter

    One of the challenges that market insights professionals struggle with is the communication of research results across the organization. The Customer Experience and NPS team at Philips was taske...

    • Downloads: 13
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  • For Market Insights Professionals

    Report: Digital Natives: A Demographic Overview

    Digital natives have grown up in the age of technology and cannot imagine a life without computers, cell phones, and social networking. Although digital natives may not have large amounts of dis...

    • Downloads: 1
  • For Market Insights Professionals

    Report: Predictions 2012: What Will Happen In Market Research

    The market research profession has gone through significant change in the past few years, and Forrester predicts that more is yet to come. In fact, market insights professionals will face some c...

    • Downloads: 28
  • For Market Insights Professionals

    Report: Understanding China: The Opportunities And Challenges

    For many companies, China offers both an opportunity and a threat. Its size, its history, its political situation, and the attitudes of its consumers present a series of challenges for companies...

    • Downloads: 12
  • For Market Insights Professionals

    Report: Predictions 2012: What Will Happen In Market Research

    The market research profession has gone through significant change in the past few years, and Forrester predicts that more is yet to come. In fact, market insights professionals will face some c...

    • Downloads: 28
  • For Market Insights Professionals

    Report: A Market Researcher's Introduction To The Future Of Online Customer Experience

    The types of devices people use to connect to the Web are proliferating. Portable devices are rapidly getting more powerful, and as a result, the tradeoff between mobility and capability is shri...

    • Downloads: 20
  • For Market Insights Professionals

    Report: A Market Insights Professional's Introduction To European Information And Communications Technology Market 2011 To 2012

    Is there a uniform European market for information and communications technology (ICT) solutions? Many organizations approach Europe as one region, often combined with the Middle East and Africa...

    • Downloads: 20
  • For Market Insights Professionals

    Report: Digital Natives: A Demographic Overview

    Digital natives have grown up in the age of technology and cannot imagine a life without computers, cell phones, and social networking. Although digital natives may not have large amounts of dis...

    • Downloads: 1
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